How It Works
Frequently Asked Questions
What if I accidentally damage the item?
We store your card details at the time of purchase. If you return an item damaged or we do not receive the items back then your card will be charged the full item value or equivalent repair costs for the item. If lost in transit this will fall as the responsibility of the third-party service provider.
Can I alter my BORROWED dress?
We allow temporary length alterations on Bridal items at an additional cost but this is handled on a case-by-case basis. We advise against this to ensure your items can be borrowed more frequently in the future. You must discuss and agree on this with us at the time of the rental agreement. Please contact us for more information.
What if the dress I like doesn’t fit?
We know that fit is important and offer some options to help your experience in getting this just right…
- We offer a home try-on service where you can try up to 3 dresses on at home before confirming your rental
- We’ll do our best to help you find another dress if the ones you’ve picked aren’t suitable!
Can I cancel my rental?
Cancellation is free of charge. If cancellations are less than a month before the booking date then there is a 50% penalty charge.